Please be ready for your appointment(s) [5-10 minutes] prior to the scheduled starting time so your animal is clean, ready and relaxed. 

We recommend a minimum of 24 hours off from exercise after an adjustment so please plan accordingly.  Exercising your horse prior to the appointment is perfectly fine.

Please have your horse secured in a location of the barn that is quiet and comfortable.  For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. main barn aisle during feed time).

We reserve the right to refuse service should there be any concern for the animal's wellbeing. 

We reserve the right to refuse service to an animal if the safety and wellbeing of the practitioner and client are in jeopardy.

Late arrivals made [15 minutes] after scheduled start time will be automatically cancelled and charged according to our cancellation policy.

At the discretion of Synergy in Motion LLC, we may be able to accommodate a partial or full appointment for late arrivals.  To be fair and courteous to everyone’s time, your service(s) may be shortened in order to keep on schedule.

At Synergy in Motion LLC, any appointments not canceled within 24 hours, no-show appointments, OR if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees.  Multiple services (two or more patients) require 48 hours cancellation notice. 

Cancellation fees are as follows:

     - Late cancellation fee is $25 - due when you schedule your next appoinement

     - No-show fee is $50

     - Rescheduling appointment within 48 hour period is $25. ($15 will be refunded at next appointment)

We value our time as well as yours, and cancellations or no-shows do cost us money. We are not only here to help your animals feel better but to make a living as well.

​We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Synergy in Motion LLC.

Chiropractic care is not, nor intended to be, a substitute for veterinary medicine.  It is a complementary form of health care.  The owner is advised to consult a veterinarian prior to the animal receiving services with any medical concerns or questions and/or to verify with the veterinarian that chiropractic adjustment is appropriate for the specific animal in question.

Your vet should be your first contact with any injury or illness.  A chiropractic adjustment may not be in the animals' best interest with an undiagnosed illness or injury.  We reserve the right to refuse to perform an adjustment on an undiagnosed injury or illness.  

Dr. Coleen Johnston is a licensed veterinarian, but is focused on performing chiropractic adjustments to enhance your horse's well-being and recovery from injury or disease.  She is willing to discuss your horse's medical condition, but will refer all diagnostic and treatment needs to your regular veterinarian.